Terms and conditions

1. These terms and who they bind

These terms form a binding agreement between Loheden AI Solutions AB ("we", "us", "our"), the provider of the Therese AI service (the "Service"), and the business or person that opens an account or buys a subscription (the "Customer", "you"). By creating an account, buying a subscription, or using the Service, you accept these terms. If you do not accept them, do not use the Service.

2. Who may buy, and what that changes

The Service is sold to businesses and professionals, and to private individuals. You tell us which you are when you buy, before you pay, and we record that answer. It decides which of these terms bind you: where the law of the country you live in gives a private buyer rights that these terms do not, that law applies and these terms give way to it. Nothing here grants or removes a right that your own law decides.

By using the Service you confirm that you are at least 18 years old. If you buy for a business or an organisation, you confirm that you are authorised to enter into these terms on its behalf, and that organisation is equally bound by them.

2a. Teams, profiles and authorised users

An account is a team. The person who owns the team is the Customer and answers for it: for the profiles on the plan and for everyone they invite. Each person with a login is an "authorised user" acting for the Customer; the Customer makes sure they follow these terms. People are included in the plan up to a fair-use number; there are no free, guest or viewer logins, and someone who only reads the brief receives it by email or as a PDF without a login.

What a member does inside the team (votes, comments, claims, reviews, published posts handed to a profile's voice) belongs to the team and stays with it when that member is removed; the posts of a member's own voice are theirs and leave with them. A plan holds up to ten profiles by itself; more is agreed with us. A profile you remove from the plan is kept for 90 days and can be restored in that time; after that it is deleted.

3. What the Service is, and is not

The Service is a content-generation and research aid. It reads public sources, summarises what may be relevant to your field, and drafts suggestions you can develop into your own posts and campaigns. Its purpose is to help you save time and improve your visibility and brand awareness.

The Service is an aid to your own work, not a replacement for it. It does not give legal, financial, tax, medical, regulatory, or other professional advice, and nothing it produces should be treated as such advice or relied on as a statement of fact. It does not publish anything for you: every suggestion is only a draft until you choose to act on it.

4. Output may be wrong, so you check it

The Service uses automated AI systems and third-party sources. What it produces may be inaccurate, incomplete, out of date, misleading, or simply wrong, and it may not fit your situation. We do not warrant that any output is accurate, complete, reliable, current, lawful, original, or suitable for any purpose.

You are solely responsible for reviewing and fact-checking every output before you use it, and for the final decision on whether any suggestion is correct, appropriate, and ready to publish. That last check, and the choice to publish, are always yours. Do not publish anything from the Service that you have not verified yourself.

5. You are responsible for what you publish and do

We take no responsibility whatsoever for what you post, publish, or do with the Service or its output. You are solely responsible for everything you publish and for every action you take through your direct or indirect use of the Service.

That responsibility includes making sure your content is accurate, lawful, and not misleading; that it does not infringe anyone's intellectual property, privacy, or other rights; that it is not defamatory; and that it complies with all applicable advertising, marketing, competition, and industry rules, and with the terms of any platform you publish on. The consequences of publishing are yours alone.

6. Acceptable use

You agree not to use the Service to break the law or infringe anyone's rights, to resell or redistribute the Service or its output as a competing product, to reverse engineer, copy, or probe the Service or its security, to interfere with its operation, or to give access to anyone outside the account you hold. You are responsible for keeping your account credentials secure and for all activity under your account.

7. Intellectual property

We own the Service, its software, models, design, and the Therese AI name and brand. Nothing in these terms transfers any of that to you. While your subscription is active and paid, you may use the drafts and suggestions the Service produces for you in your own marketing.

Because output is generated from public sources, we make no claim that it is original or free of third-party rights, and we do not grant you any right in third-party material. It remains your responsibility to make sure your use of any output does not infringe someone else's rights. You grant us the limited right to process your account and business information as needed to run the Service and, in anonymised and aggregated form, to maintain and improve it.

8. Third-party sources and platforms

The Service links to and draws on content published by third parties, and you may publish through third-party platforms. We do not control and are not responsible for third-party content, its accuracy, its availability, or the terms of any third-party service. Source links are provided so you can verify things yourself.

9. Fees and no refunds

You pay the fees shown for your plan at the time of purchase, plus any applicable taxes: a monthly or yearly price for the first profile and for each additional profile on the plan, paid through our billing partner Stripe. A profile counts from the moment it is added, whether it is running or paused, until it is removed from the plan; adding one is charged at once to the card on file, pro rata for the rest of the current period, after you have seen the amount and confirmed it; removing one lowers the next invoice and gives no credit for the rest of the current period. Unless a plan states otherwise, subscriptions renew automatically for the same period until you cancel. You can cancel at any time to stop future renewals; cancelling stops further billing but does not entitle you to any refund.

If you bought as a business, fees are non-refundable: to the maximum extent permitted by law we give no refunds, credits or reimbursements of any kind, whether for unused time, dissatisfaction, cancellation, suspension or termination.

If you bought as a private individual and the law of the country you live in gives you a right to withdraw from the purchase, that right applies in full and nothing in these terms limits it. You use it yourself from your Plan page, for as long as that law allows. We confirm it to you by email with the time we received it, end the subscription, and return the rest of the billing period to the card you paid with, keeping only what covers the days you have already used.

9a. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Loheden AI Solutions AB, [email protected]: I hereby give notice that I withdraw from my contract for the Therese AI service. Ordered on [date]. Name of consumer. Address of consumer. Date.

10. Provided 'as is', no warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, to the maximum extent permitted by law. We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the Service will always be available, secure, or free of faults, and we may change, suspend, or discontinue any part of it at any time.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, savings, data, goodwill, business, or reputation, however caused, arising out of or connected with the Service or these terms, even if we were advised such loss was possible. In particular, we are not liable for any loss arising from output that is inaccurate or incomplete, from your reliance on the Service, or from anything you publish or do using it.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or connected with the Service or these terms is limited to the amount you actually paid us for the Service in the three (3) months immediately before the event giving rise to the claim.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, such as liability for intent or gross negligence, or for personal injury where mandatory law so requires. Where the law does not allow some of the exclusions or limits above, they apply to the fullest extent the law does allow.

12. You cover claims from your use

You agree to indemnify and hold us, and our owners, staff, and partners, harmless from any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising out of or connected with your use of the Service, anything you publish, your breach of these terms, or your violation of any law or third-party right.

13. Suspension and termination

While a team is suspended for non-payment, no briefs are generated and nothing can be added, but what is there stays readable; after cancellation the team's data is kept for 90 days and then deleted.

If your bank disputes a payment, the account is put on hold while the dispute is open: you can log in, but no briefs are generated, nothing can be added, changed or deleted, and nothing more is charged. A dispute settled in our favour lifts the hold. A dispute settled in your favour ends the subscription and closes the account, which is deleted after 90 days; the records bookkeeping law and the dispute require are kept as the privacy policy says.

We may suspend or terminate your access at any time, without refund, if you breach these terms, fail to pay, misuse the Service, or create legal or security risk. You may stop using the Service and cancel at any time. Clauses that by their nature should survive termination, including those on responsibility, intellectual property, disclaimers, liability, indemnity, and governing law, continue to apply after it.

14. Changes to these terms

We may update these terms from time to time; the date at the top shows when they last changed. A change applies from the start of your next billing period after it is published here, so if you do not accept it you can cancel before then and nothing more is charged. If you keep using the Service after that, you accept the updated terms. A change the law requires, or one that only works in your favour, applies as soon as it is published.

15. Events beyond our control

We are not liable for any delay or failure to provide the Service caused by events beyond our reasonable control, including outages or changes at third-party providers, network or hosting failures, or acts of authorities.

16. Governing law and disputes

These terms are governed by the laws of Sweden, without regard to conflict-of-law rules. Any dispute arising out of or connected with them or the Service shall be settled by the Swedish courts, with the District Court at the registered seat of Loheden AI Solutions AB as the court of first instance.

If you bought as a private individual, that choice does not take away the protection of the mandatory law of the country you live in, and you may bring proceedings there. Equally, it does not give you rights that your own law does not.

These terms are published in Swedish and English. If the two versions differ, the Swedish version prevails. If any provision is found invalid or unenforceable, the rest stays in force and the invalid part is applied as closely as the law allows to its original intent.